Shipping

Draft — Review With Legal Counsel

This is starter language — review with legal counsel before launch. It is provided as a reasonable starting point for a US-only eCommerce business and is not a substitute for advice from a qualified attorney.

Shipping Areas

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Processing Times

Most in-stock items are processed and shipped within a few business days of order confirmation. Custom and made-to-order items, including hand-tooled saddles, may require significantly longer production times, which will be communicated to you at the time of order.

Shipping Methods and Carriers

We ship using major carriers and select the most appropriate method based on the size, weight, and destination of your order. Shipping options and estimated delivery times are presented at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery address.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information where available.

Damaged, Lost, or Delayed Shipments

Please inspect your order upon delivery. If your item arrives damaged, or you believe your shipment is lost or significantly delayed, contact us promptly so we can assist with a resolution.

Questions

If you have questions about shipping, please contact us through the information provided on our website.